
It seems that a Connecticut woman wrote to Iams to let them know she thought their food killed her cat. In response she got form letters from Iams and P&G, and a $2 coupon for more pet food from Iams…
It's bad enough that they failed to let pet owners know immediately that something was wrong with their pet food. Numerous pets (including Whiskers) may have been saved if the pet food had been recalled earlier when the companies FIRST realized there was something wrong. But to send a woman whose cat died from eating your contaminated pet food a coupon for $2 off is unbelievably callous.
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