Natural Balance Reimburses Pet Owner For Pet Food Recall Vet Bills

Read all about it at Itchmo.

Once the claim got to their insurance company, things changed a bit. Even though all my pets survived, the insurance company was going to pay the “replacement value” of the pets only, which was about 6% of my total bills. Natural Balance called me to explain that they would reimburse me for the balance of the vet bills out of their own pockets. They fulfilled that promise, and I have received a check from Natural Balance and one from the insurance company. It took a few months, however, Natural Balance did the right thing.